We're In The Business Of Fulfilling Your Customers' Expectations… And Yours.
(Check out our Services.)
Conveniently Located 40 Miles From Madison, WI,
With Satellite Facilities In Wisconsin, Iowa, Illinois, and Missouri.
When There’s A Lot On The Line,
SC Fulfillment Services Can Answer The Call.
While We Fulfill The Front-End Response, We’re
Constantly Preparing The Back-End Analysis.
We Can’t Promise You A Million Responses,
Only That If You Get Them, We’ll Process Them, Fast.
It Is Not Merely Over 70 Years Of Experience, Or Our High-Tech
Background That Set Us Apart -- It Is Our People That Make Us Different!
Conveniently Located 40 Miles From Madison, WI, With Satellite Facilities In Wisconsin, Iowa, Illinois, and Missouri.
• Cassville, WI |
• Hannibal, MO |
• Clinton, IA |
• Madison, WI |
• Davenport, IA |
• Mauston, WI |
• DeWitt, IA |
• Monroe, WI |
• Dickeyville WI |
• Savanna, IL |
SC Fulfillment Services stands ready with facilities, resources, and quality people to turn your marketing efforts into sales triumphs. We offer a full scope of services: order taking, computerized processing, customer service, sampling, fulfillment, and lettershop.
We are adept at promotions large and small. Whatever response you seek to generate, we’re prepared to fulfill it. In fact, no other company can match the catalog experience we offer. SC Fulfillment Services developed the fulfillment system for The Swiss Colony, one of America’s premier catalogers. That expertise is available to you.
Our staff reflects the integrity and commitment to excellence that is the heritage of our company. And, we match their endeavors with the latest in fully automated and computerized processes.
We invite you to meet our people, and take a closer look at all we can offer you. Explore our facilities. Examine the work we have done for leading companies such as American Express, General Foods, Yamaha, Western Publishing, and The Swiss Colony. Look at the bottom line costs.
Do all of this, and we’re convinced you won’t find any other source that can offer you greater services at a competitive price. Discover why many of America’s leading companies turn to SC Fulfillment Services to bring a profitable conclusion to their promotional programs.
Work with us, and you’ll discover a group of professionals that will put no restraints on your ambitions...that will not compromise your standards...and understands that your customers are also ours.
For a quote on your next project, or to simply learn more, contact Marc Klein at
800-356-2985 (e-mail: klein@sccompanies.com).
When There’s A Lot On The Line, SC Fulfillment Services Can Answer The Call.
Only The Phone Company Can Handle More Calls Than SC Fulfillment Services.
We’ve created a telemarketing system that can handle virtually an unlimited volume of calls. Our Automatic Call Distribution System (ACD) and Predictive Outbound Dialing System represent the latest in technology. Just consider some of these features:
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• Customized Reports |
• Predictive Dialing |
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• Uninterruptible Power Supply Backup |
• Direct Connectivity on Selected Platforms |
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• Up-Selling/Cross-Selling Opportunities |
• Real Time Monitoring |
Our system includes redundant processors and facilities for incoming and outgoing calls. Providing you with a virtual non-blocking network for the delivery of telephone calls, we offer you:
Our Call Center Isn’t Just All Talk.
No two telemarketing programs — or clients — are the same. So we can custom-tailor a program that fits your specific needs and budget. We can provide:
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• Real time call monitoring on demand |
• Call data on-line and available for a year |
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• All data automatically backed-up nightly |
• Manual back-ups at any time of the day |
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• 24-Hour, 7 days a week system availability • Conditional call routing based on pre-defined factors |
• Load Management Capabilities that allow us to alter the call center configuration in response to real-time calling patterns. |
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• Forecasting module that employs historical and projected call patterns to assure that sufficient agents are always logged in |
• Human and equipment resources matched to incoming call volume. |
Of course, the value of any program depends on the information you are able to obtain from it. That’s why SC Fulfillment Service offers a variety of detailed reports to assess response and program performance:
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• Incoming Call Reports |
• ACD Group Reports |
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• Agent Reports |
• Line of Business Code Reports |
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• Closed Key Walkaway Code Reports |
• Virtual Facility Group Reports |
We can even produce custom reports that can be imported into spreadsheet programs. Our Windowsä based system works with Excelä and Crystal Report Writer to create calculations and comparisons from captured data. All reports are written in plain English, so the information they possess is easy to understand and act upon. Reports can be produced immediately, hourly, daily, monthly, or only once. And, we can deliver these reports any way you wish, including via E-mail.
Even The Best Hardware Is Only As Good As The Individuals Who Operate It.
All order takers receive a minimum of 24 hours of training. Light Customer Service Representatives receive an additional 8 hours of training and, Senior Representatives are rigorously trained over an additional 40 hours.
To assure superior performance, we’ve created a number of quality control checks:
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• Customer Service Representatives are monitored regularly |
• Test calls are made by coordinators and management |
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• Programs include Help Screens-both forced and for assistance |
• All edits are made directly on our system |
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• Agent reporting is done on a daily and scheduled basis |
• Finder Files that increase economy, efficiency and accuracy by reducing the need for keying in data |
All of the resources of SC Fulfillment Services are available to you with a low set-up fee and no monthly minimums. So, remember, before you invite consumers to call you, be sure to call SC Fulfillment Services first.
While We Fulfill The Front-End Response, We’re Constantly Preparing The Back-End Analysis.
There are two primary functions in order fulfillment:
We employ computers in two ways:
1) To process orders with speed and accuracy
2) To capture all relevant data that you need to plan, forecast, and execute future programs.
Our computer arsenal includes the following:
(With Bar Code Capability)
(With Bar Code Capability)
Our around-the-clock Data Entry Services support our commitment to rapid fulfillment.
We can develop custom-designed programs for your particular needs.
Beyond names and addresses, we deliver detailed geographic and demographic reports that are at the heart of back-end analyses.
All of these services are available to you at cost-effective, economical terms.
We Can’t Promise You A Million Responses, Only That If You Get Them, We’ll Process Them, Fast.
SC Fulfillment has the ability to deliver any size, weight, or shape of package -- via daily freight, airfreight overnight, UPS, USPS Priority Mail, parcel post, or bulk mail. Our system will calculate the "cheapest" possible method based on weight and zone.
Our Facilities include:
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Warehousing Functions: |
Lettershop Capabilities: |
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• On-line system to control receiving and inventory management |
• Cheshire labeling • Machine Inserting |
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• Can accommodate virtually any type of product |
• Bursting goods |
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• Offer 114,000 square feet of cooler storage to protect perishable goods |
• Speed folding |
We offer a full range of lettershop services. Our Mailing Optimization Procedures System® allows us to sort your mail to receive maximum USPS discounts.
Security:
It Is Not Merely Over 70 Years Of Experience, Or Our High-Tech Background That Set Us Apart -- It Is Our People That Make Us Different!
Situated in America’s heartland, the SC Fulfillment Services organization is a reflection of the values found in our community. From our Midwest setting, and through its heritage, we are guided by a set of principles that we adhere to in all the services we provide and all the things we do…
To deal honestly and ethically with our clients and their customers. To consistently deliver our best thinking, and our best effort. To adopt the latest technology. To employ the most dedicated and motivated individuals. To pursue innovation. And, to always bring to bear the full weight of our experience to achieve the goals of our clients.
1112 7th Avenue
Monroe, WI 53566
klein@sccompanies.com - PHONE: 800-356-2985
